• To confirm reservation, it is necessary to send a credit card number and expiration date as a backup form for the room lock.
• All reservations must be paid 100% during Check In.
• Hotel exchange rate applies at the time of check out (Current rate of $ 700 CLP)
• Check in from 3:00 p.m. to 9:00 p.m. - Check out until 12:00 p.m..
• The Hot Tub must be requested 6 hours in advance and has an additional value of $ 10.000.
• Massages must be requested at least 7 hours in advance (additional value)
• Children under 4 years old free of charge, sharing room with parents.
WAYS OF PAYMENT DURING CHECK IN.
We offer different means of payment.
• By transfer to the following account:
Soc.Creamagia Producciones Ltda
• Charge to your credit card number and expiration date.
Request to send copy of transaction to firstname.lastname@example.org
POLICIES OF CANCELLATION AND MODIFICATION OF RESERVATIONS
• Cancellations and Changes between 30 days before Check in, 100% of confirmed services will be charged.
• Any room once registered and whose passengers have made use of our facilities, will not have a refund even if they have not occupied the total of their stay.
• In case of No Show, 100% of the confirmed services will be charged.
• In case of cancellation of the reservation, the expenses charged by the commercial card operators (Fees).
All reservations must be prepaid with 40% of the fee, the remaining balance must be paid 30 days before the arrival of the passenger at the hotel.
Check In from 15:00 hours until 21:00 hours.
Check Out until 12:00
Hot Tub must be requested 6 hours in advance and has an additional value.
Massages must be requested at least 24 hours in advance (additional value).
1 Child under 4 years of age is free of charge if he or she sleeps with parents.
Domestic passenger must pay 19% for the VAT.
CANCELLATION POLICY BOOKING
Cancellations between 90-60 days before check-in, will not be charged and will be reimbursed 100%.
Cancellations between 60-30 days before check-in, will have a 40% charge of the total price.
Cancellations 30 days before check-in, 100% of the reservation will be charged.
Every room once registered and whose passengers have made use of our facilities, will not have a refund even if you have not taken the total of your stay.
In case of No Show, 100% of the confirmed services will be charged.