+56 65 2971911

Reservations Policy


All reservations must be prepaid with 40% of the fee, the remaining balance must be paid 30 days before the arrival of the passenger at the hotel.

Check In from 15:00 hours until 21:00 hours.
Check Out until 12:00

Hot Tub must be requested 6 hours in advance and has an additional value.

Massages must be requested at least 24 hours in advance (additional value).

1 Child under 4 years of age is free of charge if he or she sleeps with parents.

Domestic passenger must pay 19% for the VAT.


Cancellations between 90-60 days before check-in, will not be charged and will be reimbursed 100%.

Cancellations between 60-30 days before check-in, will have a 40% charge of the total price.

Cancellations 30 days before check-in, 100% of the reservation will be charged.

Every room once registered and whose passengers have made use of our facilities, will not have a refund even if you have not taken the total of your stay.

In case of No Show, 100% of the confirmed services will be charged.