Reservations
+56 65 2971911
Reservations

Reservations Policy

RESERVATION POLICY

• To confirm reservation, it is necessary to send a credit card number and expiration date as a backup form for the room lock.

• All reservations must be paid 100% during Check In.

• Hotel exchange rate applies at the time of check out (Current rate of $ 700 CLP)

• Check in from 3:00 p.m. to 9:00 p.m. - Check out until 12:00 p.m..

• The Hot Tub must be requested 6 hours in advance and has an additional value of $ 10.000.

• Massages must be requested at least 7 hours in advance (additional value)

• Children under 4 years old free of charge, sharing room with parents.

WAYS OF PAYMENT DURING CHECK IN.

We offer different means of payment.
• By transfer to the following account:
Account Cte.0205779751
Banco Itau
Rut.76.048.681-7
Soc.Creamagia Producciones Ltda
• Charge to your credit card number and expiration date.
Request to send copy of transaction to reservas@ocioterritorial.com

POLICIES OF CANCELLATION AND MODIFICATION OF RESERVATIONS

• Cancellations and Changes between 30 days before Check in, 100% of confirmed services will be charged.
• Any room once registered and whose passengers have made use of our facilities, will not have a refund even if they have not occupied the total of their stay.
• In case of No Show, 100% of the confirmed services will be charged.
• In case of cancellation of the reservation, the expenses charged by the commercial card operators (Fees).


BOOKING POLICY


All reservations must be prepaid with 40% of the fee, the remaining balance must be paid 30 days before the arrival of the passenger at the hotel.


Check In from 15:00 hours until 21:00 hours.
Check Out until 12:00

Hot Tub must be requested 6 hours in advance and has an additional value.

Massages must be requested at least 24 hours in advance (additional value).

1 Child under 4 years of age is free of charge if he or she sleeps with parents.

Domestic passenger must pay 19% for the VAT.


CANCELLATION POLICY BOOKING

Cancellations between 90-60 days before check-in, will not be charged and will be reimbursed 100%.

Cancellations between 60-30 days before check-in, will have a 40% charge of the total price.

Cancellations 30 days before check-in, 100% of the reservation will be charged.

Every room once registered and whose passengers have made use of our facilities, will not have a refund even if you have not taken the total of your stay.

In case of No Show, 100% of the confirmed services will be charged.


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